Department of State GrowthTransport

Frequently Asked Questions

Why are the student fares increasing?

Student bus fares have been kept as low as possible for as long as possible, but to ensure we have a sustainable service it is necessary to increase fares from time to time.

When do the student fares increase?

The student fare increase will take effect from 1 January 2017.

What will the new student fare be?

The standard student fare will be $1.70.  

A discounted fare is available if using electronic ticketing, or by purchasing a 10-ride ticket.

Who does the student fare apply to?

The student fare applies to students who pay a fare to travel on the bus, and who do not meet the eligibility criteria to receive a student bus pass for free travel.  

You may be asked to provide student identification to validate your entitlement to the student fare.

How do I purchase a 10-ride ticket and how much will it cost?

You can purchase a 10-ride ticket directly from your bus service operator.  The maximum amount you will pay will be $13.60, which allows you to travel 10 trips on the bus at the maximum cost of $1.36 per trip.

Contact your bus service operator for more information.

What if I have 10-ride tickets left from 2016?

If you purchased 10-ride tickets in 2016, and still have some left after the school year has finished, you will be able to use these to travel on the bus in 2017, provided you will be:

  • under 18, or turning 18 in 2017    
  • a full time student (600+ hours per year) enrolled at an education facility recognised by the Department of Education.    

What is electronic ticketing?

Some bus service operators provide the option of using a Greencard or Smart Card to pay your fare, instead of paying by cash.  This is called electronic ticketing.

How does a student Greencard / Smart Card work?

If you travel on a bus service that uses an electronic ticketing machine, you can pay your fare by using a Greencard or Smart Card.  

Your Greencard / Smart Card has an electronic ‘purse’. This means you can add money to the card, and your fare will be deducted when you use the card on the bus.  You can top up the balance of your card with additional funds, by contacting your bus service operator.

Students will receive a 20 per cent discount on the standard student fare when you use your Greencard / Smart Card on the bus.  The maximum fare deducted from your card will be $1.36 per trip.

To apply for a student Greencard, or for more information, contact Metro at www.metro.com.au

To apply for a Smart Card, or for more information, contact Merseylink at www.merseylink.com.au

What is a Student bus pass for free travel?

A Student bus pass for free travel provides free travel on one or more fare charging bus services between home and school.  

Free travel applies between 6:00 am and 7:00 pm on school days only.

How do I know if I am eligible for a Student bus pass for free travel?

You may be eligible if you are:

  • under 18, or turning 18 in the year of study; and    
  • a full time student (600+ hours per year) enrolled at an education facility recognised by the Department of Education    

AND you meet one or more of the following eligibility criteria:

  • Concession          
  • Care and Protection Order          
  • Home area school          
  • Free transfer          

Student Bus Pass for Free Travel – Guidelines and Application  

What is a Concession eligibility?

You are the holder of a current concession card, or are listed as a dependant on the card.  Accepted concession cards are:

  • Centrelink Health Care Card (HCC)          
  • Centrelink Pension Concession Card (PCC)          
  • Department of Veterans Affairs Pension Concession Card (DVA).          

What is a Care and Protection Order eligibility?

You are under a Care and Protection Order.  When applying for a student bus pass for free travel, you must provide a supporting letter from your Case Manager, on official letterhead, along with your application form.

What is a Home area school eligibility?

If you are attending your rural home area school, but there is only a fare charging bus service available, you may be eligible to obtain a pass to allow you to travel on the bus for free, to and from school.

What is a Free transfer eligibility?

If you need to travel on more than one fare charging bus service between home and school, a free transfer will enable you to only pay a fare on the first bus service.  

For example, you need to catch Bus Service A, and then at some point in the journey to school you have to swap to Bus Service B (which is operated by a different bus service provider), you will only pay a fare on Bus Service A.

How do I apply for a Student bus pass for free travel?

The fastest way to apply for a Student bus pass for free travel is online.  Complete the online application form.

Or you can

What happens after I apply?

We will assess your application based on the eligibility criteria you have selected.  Applications can take up to four weeks to process.  We will send you a letter advising you of the outcome of your application.  

Until you receive a letter from us to advise if free travel eligibility has been approved, you will be required to pay a fare when travelling to and from school.

When will I get my new Student bus pass for free travel?

If you are eligible, your new Student bus pass for free travel will arrive within four weeks of applying.

Please note:  If you already have a Greencard, and will be travelling on Metro or Tassielink, you will not receive a new card.  Your free travel entitlement will be put back on your existing Greencard.

Will my Student bus pass for free travel expire?

Yes.  Your free travel entitlement will expire at the end of grade 2, grade 6, grade 10, grade 11 and grade 12.  

What do I do if my Student bus pass for free travel expires this year?

If your free travel entitlement expires this year, and you still meet the eligibility criteria, you will need to renew your eligibility for next year by reapplying for free travel.

The fastest way to apply for a Student bus pass for free travel is online.  Complete the online application form.

Or you can

Applications for the 2017 school year can be submitted from 16 November 2016.  If approved, you will receive notification of your free travel eligibility from 3 January 2017.

What does it cost when I apply for my new Student bus pass for free travel, or if I renew my expired free travel entitlement?

There is no cost when you apply for a new, or renew your expired, student bus pass for free travel.

What if I have lost my card, or my card isn’t working?

If your Student bus pass for free travel has been lost, stolen or damaged you can apply online for a replacement card.
A fee of $11.00 will apply, and can be paid online by Visa or Mastercard.

Should you wish to apply for a replacement card using the Replacement student bus pass for free travel application form (PDF, 88.23 KB), you will need to visit a Service Tasmania shop to pay the $11.00 fee.  This can be paid by cash, or debit/credit card over the counter when submitting your application.

If your card has stopped working through no fault of your own, you will need to visit a Service Tasmania shop to complete the Replacement student bus pass for free travel application form and surrender your card. No fee will be charged under these circumstances.

Please note:
If you travel on Metro or Tassielink only, you will need to apply directly through Metro for a replacement student Greencard. Visit www.metrotas.com.au for more information.

If you travel on Merseylink urban services only, you will need to apply directly through Merseylink for a replacement Smart Card. Visit www.merseylink.com.au for more information.

What happens when I turn 19?

From the start of the year in which you turn 19, you will no longer be able to access the child student fare, nor will you be eligible for a Student bus pass for free travel.

You will need to contact your bus service operator if you would like more information on concession fares.

If there are circumstances in which you have been unable to complete years 11 and 12 prior to turning 19, you may be eligible for a Special circumstance student bus pass.

What is a Special circumstance student bus pass?

A special circumstance student bus pass provides adult students who meet the eligibility criteria, with discounted travel on one or more fare charging bus service between home and school.  

Discounted travel applies between 6:00 am and 7:00 pm on school days only.  In certain circumstances you may be eligible for free travel.

How do I know if I am eligible for a Special circumstance student bus pass?

You may be eligible if you are:

  • aged 18 or older at 1 January in the year of study; and        
  • a full time student (600+ hours per year) enrolled at an education facility recognised by the Department of Education; and        
  • studying at a level that is no higher than is offered to any year 11 or year 12 student at a senior secondary college        

AND you have not had the opportunity to complete the equivalent of two years post-year 10 study due to circumstances beyond your control, including:

  • delayed entry at the start of your school life; or        
  • interrupted education progress due to disability, illness, family circumstances, frequent changes to school, or other circumstances; or        
  • the time required to complete two equivalent years of post-year 10 training and education has been extended because of disability; or        
  • late completion compared to other people in your age group due to initial overseas or interstate enrollment; or        
  • you have humanitarian entrant status.        

What is Free travel eligibility?

You may be eligible for a Special circumstance student bus pass that enables you to travel for free, to and from school, if you are the holder of a current Concession Card or listed as a dependant on the card.

Accepted Concession Cards are:

  • Centrelink Health Care Card (HCC)        
  • Centrelink Pensioner Concession Card (PCC)        
  • Department of Veterans Affairs (DVA) Pension Concession Card        

How do I apply for a Special circumstance student bus pass?

Download the Special circumstance student bus pass application form (PDF, 107.5 KB) | (DOCX, 165.33 KB)

Section 6 of the application form must be completed by the Principal, Assistant Principal or Student Coordinator from your school.  

The Principal, Assistant Principal or Student Coordinator must also provide a letter on official letterhead which states the following information about the student:

  • name and date of birth    
  • enrolment details    
  • the reason beyond the student’s control for not previously being able to attend two years of post-year 10 study.    

The application form will need to be submitted with the letter from your school.  If you are applying for free travel you will also need to include a photocopy of the Concession Card.

You can submit your application via:

Please note:  Applications will not be accepted after 1 September of the current school year.

What happens after I apply?

We will assess your application based on the eligibility criteria you have selected.  Applications can take up to 4 weeks to process.  

We will send you a letter advising you of the outcome of your application.