Department of State GrowthTransport

Frequently asked questions (FAQs)

Who does the student fare apply to?

Who does the student fare apply to?

The student fare applies to all students who pay a fare to travel on the bus, and who do not meet the eligibility criteria to receive a student bus pass for free travel.

You may be asked to provide student identification to validate your entitlement to the student fare.

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How do I purchase a 10-ride ticket and how much will it cost?

How do I purchase a 10-ride ticket and how much will it cost?

You can purchase a 10-ride ticket directly from your bus service operator.  The maximum amount you will pay will be $13.60, which allows you to travel 10 trips on the bus at a cost of $1.36 per trip.

Contact your bus service operator for more information.

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Can I still use my 10-ride ticket purchased in 2017?

Can I still use my 10-ride ticket purchased in 2017?

If you purchased a 10-ride ticket in 2017, and still have some ridesleft after the school year has finished, you will be able to use these to travel on the bus in 2018, provided you will be:

  • under 18, or turning 18 in 2018
  • a full time student (600+ hours per year) enrolled at an education facility recognised by the Department of Education.

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What is electronic ticketing?

What is electronic ticketing?

Some bus service operators provide the option of using a Greencard or Smart Card to pay your fare, instead of paying by cash. This is called electronic ticketing.

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How does a student Greencard or Smart Card work?

How does a student Greencard or Smart Card work?

If you travel on a bus service that uses an electronic ticketing machine, you can pay your fare by using a Greencard or Smart Card.

Your Greencard or Smart Card acts as an electronic ‘purse’.  This means you can add money to the card, and your fare will be deducted when you use the card on the bus.  You can top up the balance of your card with additional funds, by contacting your bus service operator.

Students will receive a 20 per cent discount on the standard student fare when you use your Greencard or Smart Card on the bus. The maximum fare deducted from your card will be $1.36 per trip.

To apply for a student Greencard, or for more information, visit the Metro website: www.metrotas.com.au

To apply for a Smart Card, or for more information, visit the Merseylink website: www.merseylink.com.au

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What is a Student bus pass for free travel?

What is a Student bus pass for free travel?

A Student bus pass for free travel provides free travel on one or more fare charging bus services between home and school for eligible students.

Free travel applies between 6:00 am and 7:00 pm on school days only.

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How do I know if I am eligible for a Student bus pass for free travel?

How do I know if I am eligible for a Student bus pass for free travel?

You may be eligible if you are:

  • under 18, or turning 18 in the year of study; and
  • a full time student (600+ hours per year) enrolled at an education facility recognised by the Department of Education

AND you meet one or more of the following eligibility criteria:

  • concession
  • care and Protection Order
  • home area school
  • free transfer

For more information on eligibility, view or download the New or renewal student bus pass for free travel application form and guidelines

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How do I apply for a Student bus pass for free travel?

How do I apply for a Student bus pass for free travel?

The fastest way to apply for a Student bus pass for free travel is to complete an online application.

Alternatively you can download a New or renewal student bus pass for free travel application form and guidelines or pick up a form at any Service Tasmania shop.

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What is Concession eligibility?

What is Concession eligibility?

You are the holder of a current concession card, or are listed as a dependant on the card.  Accepted concession cards are:

  • Centrelink Health Care Card (HCC)
  • Centrelink Pension Concession Card (PCC)
  • Department of Veterans Affairs Pension Concession Card (DVA).

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What is Care and Protection Order eligibility?

What is Care and Protection Order eligibility?

If you are under a Care and Protection Order, you may be eligible for a Student bus pass for free travel.  When applying, you must provide a supporting letter from your Case Manager, on official letterhead, along with your application form.

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What is Home area school eligibility?

What is Home area school eligibility?

If you are attending your rural home area school, but there is only a fare charging bus service available, you may be eligible to obtain a pass to allow you to travel on the bus for free, to and from school.

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What is Free transfer eligibility?

What is Free transfer eligibility?

If you need to travel on more than one fare charging bus service between home and school, a free transfer will enable you to only pay a fare on the first bus service.

For example, you need to catch Bus Service A, and then at some point in the journey to school you have to swap to Bus Service B (which is operated by a different bus service provider), you will only pay a fare on Bus Service A.

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What happens after I apply?

What happens after I apply?

The Department of State Growth will assess your application based on the eligibility criteria you have selected. Applications can take up to four weeks to process.  The Department will send you a letter advising you of the outcome of your application.

Until you receive a letter from the Department to advise if free travel eligibility has been approved, you will be required to pay a fare when travelling to and from school.

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When will I get my new Student bus pass for free travel?

When will I get my new Student bus pass for free travel?

If you are eligible, your new Student bus pass for free travel will arrive within four weeks of applying.

Please note: If you already have a Greencard, and will be travelling on Metro or Tassielink, you will not receive a new card.  Your free travel entitlement will be accessible with your existing Greencard.

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Will my Student bus pass for free travel expire?

Will my Student bus pass for free travel expire?

Yes.  Your free travel entitlement will expire at the end of grade 2, grade 6, grade 10, grade 11 and grade 12.

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What do I do if my Student bus pass for free travel expires this year?

What do I do if my Student bus pass for free travel expires this year?

If your free travel entitlement expires this year, and you still meet the eligibility criteria, you will need to renew your eligibility for next year by reapplying for free travel.

The fastest way to apply is online.  Click here to apply for a student bus pass for free travel online.

Paper applications are also available here or you can pick one up from any Service Tasmania shop.

Applications for the 2018 school year can be submitted from 15 November 2017.  If approved, you will receive notification of your free travel eligibility from 2 January 2018.

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Will I have to pay when I apply for, or renew my Student bus pass for free travel?

Will I have to pay when I apply for, or renew my Student bus pass for free travel?

There is no cost when you apply for a new, or renew your expired, Student bus pass for free travel.

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What if I have lost my card, or my card isn’t working?

What if I have lost my card, or my card isn’t working?

If your Student bus pass for free travel has been lost, stolen or damaged you can apply online for a replacement card here.

A fee of $11.00 will apply, and can be paid online by Visa or Mastercard.

Should you wish to apply for a replacement card using the Replacement student bus pass for free travel application form, you will need to visit a Service Tasmania shop to pay the $11.00 fee.  This can be paid by cash, or debit/credit card over the counter when submitting your application.

If your card has stopped working through no fault of your own, you will need to visit a Service Tasmania shop to complete the Replacement student bus pass for free travel application form and surrender your card.  No fee will be charged under these circumstances.

Please note: If you travel on Metro or Tassielink only, you will need to apply directly through Metro for a replacement student Greencard.  Visit www.metrotas.com.au for more information.

If you travel on Merseylink urban services only, you will need to apply directly through Merseylink for a replacement Smart Card.  Visit www.merseylink.com.au for more information.

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What happens when I turn 19?

What happens when I turn 19?

From the start of the year in which you turn 19, you will no longer be able to access the child student fare, nor will you be eligible for a Student bus pass for free travel.

You will need to contact your bus service operator if you would like more information on concession fares.

If there are circumstances in which you have been unable to complete years 11 and 12 prior to turning 19, you may be eligible for a Special circumstance student bus pass.

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What is a Special circumstance student bus pass?

What is a Special circumstance student bus pass?

A special circumstance adult student bus pass provides adult students who meet the eligibility criteria, with discounted travel on one or more fare charging bus service between home and school.

Discounted travel applies between 6:00 am and 7:00 pm on school days only.  In certain circumstances you may be eligible for free travel.

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How do I know if I am eligible for a Special circumstance student bus pass?

How do I know if I am eligible for a Special circumstance student bus pass?

You may be eligible if you are:

  • aged 18 or older at 1 January in the year of study; and
  • a full time student (600+ hours per year) enrolled at an education facility recognised by the Department of Education; and
  • studying at a level that is no higher than is offered to any year 11 or year 12 student at a senior secondary college

AND you have not had the opportunity to complete the equivalent of two years post-year 10 study due to circumstances beyond your control, including:

  • delayed entry at the start of your school life; or
  • interrupted education progress due to disability, illness, family circumstances, frequent changes to school, or other circumstances; or
  • the time required to complete two equivalent years of post-year 10 training and education has been extended because of disability; or
  • late completion compared to other people in your age group due to initial overseas or interstate enrolment; or
  • you have humanitarian entrant status.

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What is Special circumstance free travel eligibility?

What is Special circumstance free travel eligibility?

You may be eligible for a Special circumstance student bus pass that enables you to travel for free, to and from school, if you are the holder of a current Concession Card or listed as a dependant on the card.

Accepted Concession Cards are:

  • Centrelink Health Care Card (HCC)
  • Centrelink Pensioner Concession Card (PCC)
  • Department of Veterans Affairs (DVA) Pension Concession Card

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How do I apply for a Special circumstance student bus pass?

How do I apply for a Special circumstance student bus pass?

Download the Special circumstance adult student bus pass application form and guidelines.

Section 6 of the application form must be completed by the Principal, Assistant Principal or Student Co-ordinator from your school.

The Principal, Assistant Principal or Student Co-ordinator must also provide a letter on official letterhead which states the following information about the student:

  • name and date of birth
  • enrolment details
  • the reason beyond the student’s control for not previously being able to attend two years of post-year 10 study.

The application form will need to be submitted with the letter from your school. If you are applying for free travel you will also need to include a photocopy of the Concession Card.

You can submit your application via:

Please note: Applications will not be accepted after 1 September of the current school year.

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What happens after I apply?

What happens after I apply?

The Department will assess your application based on the eligibility criteria you have selected.  Applications can take up to four weeks to process.

You will receive a letter from the Department advising you of the outcome of your application.

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