Any complaint to the Division about an unroadworthy vehicle should be forwarded to the Executive Officer, Vehicle Operations.

If the Registrar receives a complaint regarding the unroadworthiness of a vehicle, the Registrar has the power to write to the registered owner of the vehicle requesting that they to have the vehicle inspected, and forward the inspection report showing the vehicle has passsed inspection.

People wishing to make a complaint, must supply their name, address and date of birth (which is to be verified from the Database), registration number of vehicle, type of defect, date and street the vehicle was being driven on.