Department of State GrowthTransport

National Disability Insurance Scheme

The Taxi Subsidy Program

The Taxi Subsidy Program provides a member with subsidised taxi travel by using a Taxi Smartcard.  The Taxi Smartcard is used at the end of the taxi journey for the member to receive:

  • for a non-wheelchair dependent member – 50 per cent discount up to $25.00 per trip
  • for a wheelchair dependent member – 60 per cent discount up to $30.00 per trip

The member must pay the remainder of the fare.

Transitioning from the Taxi Subsidy Program to the National Disability Insurance Scheme (NDIS)

NDIS helps people with life-long disability get the care and support they need to live an ordinary life.

Under the NDIS, the National Disability Insurance Agency (NDIA) provides funding to eligible people with disability that is ‘reasonable and necessary’ so they can buy support to participate in everyday activities. This support may include funding to help with taxi fares as some NDIS participants are unable to use other transport options because of their disability.

For a transition period, NDIS participants are able to keep accessing the Taxi Subsidy Program using their Taxi Smartcard while they adjust to using their NDIS supports.

Why is there a Taxi Supplement?

The Government has announced that people who have a NDIS funded plan can keep their Taxi Smartcard until 31 December 2023.

The Government is committed to ensuring NDIS participants can access the benefits the NDIS is bringing, but the Government wants to ensure there is a smooth transition.

The continued use of a Taxi Smartcard does not replace the NDIS’ responsibility to meet the transport needs of NDIS participants. It does recognise that transition can be a difficult time.

The Department of State Growth will continue to work closely with the NDIA and advocacy groups to help make the transition to the NDIS as smooth as possible for Tasmanians.

Who is eligible for the Taxi Supplement?

A member of the Taxi Subsidy Program who is a NDIS participant will move to a new Taxi Supplement.

What is the Taxi Supplement?

The Taxi Supplement:

  • will be available until 31 December 2023 and
  • will help pay some of the cost of taxi fares.

The amount of Taxi Supplement a member can receive is:

Wheelchair dependent

Non-wheelchair dependent

Year 1

60% discount of taxi fares up to $30.00 per trip

(capped at $1,000.00 for Year 1)

50% discount of taxi fares up to $25.00 per trip

(capped at $1,000.00 for Year 1)

Each other year until 31 December 2023

60% discount of taxi fares up to $30.00 per trip

(capped at $350.00 for each Year)

50% discount of taxi fares up to $25.00 per trip

(capped at $350.00 for each Year)

How to access the Taxi Supplement?

A member of the Taxi Subsidy Program who is a NDIS participant will continue access discounted taxi fares by using their Taxi Smartcard.

What are the rules about using a Taxi Smartcard?

There are rules about using a Taxi Smartcard:

  • taxis are not free
  • the member must pay for some of the taxi fare
  • the Taxi Smartcard cannot be used at the same as transport funding is used in a NDIS plan and
  • the member must continue to be eligible to have a Taxi Smartcard.

A member using a wheelchair must always show their Taxi Smartcard to the taxi driver.  They must do this, even when they have used all of the capped limit on their Taxi Smartcard.

Other rules about using a Taxi Smartcard are:

  • The smartcard may only be used by the member it was issued to. The member must be in the taxi for the entire trip.
  • The smartcard must not be used by friends or family of the member, or by any other person.
  • The member must not use their taxi subsidy more than once per journey.
  • The member must not falsify trip details, or allow them to be falsified by another person.
  • The member is responsible for the safe keeping of their smartcard. Members must not leave these items in the possession of a taxi driver.
  • The smartcard cannot be sold, exchanged, loaned out or given away to any person. They are to be returned upon request to State Growth.
  • There must be at least 10 minutes between the member ending one trip and starting another trip.
  • The smartcard must not be used to pay the driver a tip or gratuity or to “round up” the taxi fare.
  • The smartcard must not be used for trips where taxi travel is already partly or fully funded by another organisation. This includes Government departments.
  • The member must present their smartcard for validation if requested by the taxi driver. Taxi drivers will refuse to provide subsidised travel if proof of subsidy is not presented.
  • The smartcard must not be used to transport goods without the member being in the taxi.
  • If a smartcard is lost, damaged or stolen the member must notify the Transport Commission as soon as possible. There may be a fee for replacement smartcards.
  • The member must inform State Growth of any change to:
    • their name, address or contact details; or
    • their eligibility for taxi subsidies.
  • The member must comply with requests from State Growth to provide information to verify that their use of the Taxi Subsidy is legitimate.
  • Membership of the Taxi Subsidy Program may be suspended or cancelled when the member has:
    • abused the benefits of the Scheme;
    • allowed or facilitated the abuse of the benefits of the Scheme;
    • defrauded or facilitated fraud of the Scheme; or
    • failed to comply with these Terms and Conditions.