From 7 November 2016, ride-sourcing services has been permitted in Tasmania, subject to a range of conditions.
Ride-sourcing platform providers Uber and Shebah have commenced operations in Tasmania. You can visit the platform providers website's to find out more:
How do I use Ride-sourcing Services in Tasmania?
Ride-sourcing services are pre-booked via a smart phone booking application and payment system. You need to download an 'app' to use the service.
The driver is required to hold a current Ancillary Certificate, which means they have been assessed as being a fit and proper person to operate a Public Passenger Vehicle (PPV).
All ride sourcing vehicles are required to have undergone a vehicle inspection within the last 12 months.
Note: Ride-sourcing vehicles will not be able to:
- use taxi ranks
- accept jobs from passengers ‘hailing’ in the street
- solicit for passenger trade on a public street (for example by parking your car and calling out to people).
What can I do if I am not happy with the service provided by a Ride-source driver?
If you have a complaint which is of a serious or criminal nature you should contact Tasmania Police immediately all other complaints should be lodged with the platform provider through their on-line application.
If you are not happy with the response you receive from the platform provider, you can send a complaint in writing to the Registrar of Motor Vehicles. You should include as much detail (time, place, event etc.) as possible.
The complaint should be sent to firstname.lastname@example.org.
How do I apply to be a Ride-source driver?
If you want to become a ride-sourcing driver the Department strongly suggests you contact a ride sourcing platform provider before commencing the application process.
The provider will be able to let you know if you and your car are eligible to drive using their platform.
If you do meet the platform providers requirements you will be required to obtain an Ancillary Certificate and comply with all conditions and requirements of the Transport Commission exemption.
Passenger Transport Services Act 2011 - Exemption Notice (DOCX, 15.17 KB)
Regulatory requirements for operators
The platform provider will be able to help you with completing all the necessary requirements and can – with your consent - lodge your Ancillary Certificate application on your behalf. Steps you need to complete to become a ride-sourcing driver in Tasmania.
You will not be able to provide any ride-sourcing services until you have received confirmation from the Department of State Growth that your application was successful.
If you have a question email email@example.com
What is a Platform Provider?
A platform provider is an entity that gives access to allow a ride source driver to deliver ride services, via a booking system, to the public. However they must meet certain requirements as laid out in the Transport Commission’s exemption.
The ride-sourcing platform providers currently oversee ride-sourcing drivers in Tasmania.
The Tasmanian Government welcomes other platform providers, however any platform provider providing such a service must comply with the exemption.
If you intend to launch a ride-source platform in Tasmania or would like more information about the requirements contact Industry Policy, Department of State Growth on (03) 6166 3464.