Department of State GrowthTransport

Frequently asked questions

What are the changes to concessions that are coming in January 2020?

The Tasmanian Government provides public transport concessions to ensure those most in need have access to essential services. Concessions are provided to students, people on low incomes, people with a disability, older Tasmanians and those who have served their country or community.

Previously there have been two sets of different concession eligibility criteria – one for urban areas and another for non-urban areas. As part of the Government’s progressive improvements to the public transport system, from 19 January 2020 the eligibility for concession travel in non-urban areas has been extended to match the categories currently available in urban areas.

Concession fares in non-urban and regional areas will continue to be distance-based fares, set at half the price of a full adult fare.

The main change is that any concession card accepted on the urban network, from 19 January 2020 is also accepted on the non-urban and regional network.

For more information on concession changes click here.

When will changes to the Northern bus network commence?

Changes to bus routes and timetables in Launceston and surrounding towns and regions commenced on 19 January 2020. This included changes to services across Launceston and surrounding regions including the West Tamar, George Town, the Northern Midlands, the north east and the east coast.

When will changes to the North West bus network commence?

Changes to bus routes and timetables in the North West and surrounding towns and regions will commence on 19 April 2020. The changes will include changes to services between Devonport and Launceston, and Launceston and Hobart.

When will changes to Mole Creek, Deloraine, Westbury and Carrick commence?

Services to Mole Creek, Deloraine, Westbury and Carrick will be changing in April 2020 to align with changes in the North West coast. Consultation on these proposed changes occurred in September and October 2019. More information on these changes will be released in early 2020.

What changes to urban fares were introduced on 19 January 2020 alongside the northern bus network changes?

The main change coming in on 19 January 2020 is a realignment of fares so that all passengers travelling within urban Launceston, regardless of operator, pay the Metro equivalent urban fare. This means that urban zone fares along the East Tamar corridor provided by East Tamar Bus Lines, along the West Tamar corridor with Manions’ Coaches, and along Hobart Road with Tassielink will all be the same as the Metro fare. Where the operator has a smartcard ticketing system the passenger will need to use that system in order to access the same discounted fare discounted fare available to Greencard users.

To access updated fare tables click here.

What changes to regional fares were introduced on 19 January 2020 alongside the northern bus network changes?

Where two or more bus operators provide a service along a common corridor fares along this route will be standardised so that the lowest fare currently charged between any two adjacent locations will be charged.

If the operator of my bus service changes how will I pay for travel?

We are aware that some of the proposed bus network changes will require adjustments to how tickets and transfers are managed so that passengers will be able to travel with different or alternative operators.

One of the key areas impacted as part of the Northern bus network changes to come in January will be bus users in Riverside and Trevallyn. For more information on how tickeing for Riverside and Trevallyn click here.

How will I find out the results of the consultation on the North West region bus network and long distance services between Devonport and Launceston and Launceston and Hobart?

The consultation has now closed and all feedback has been analysed.

Click here to view the final North West bus review public consultation report.

Click here for more background on the public consultation process, including when the new network will be implemented.

Who do I go to if I have a question or feedback about bus services?

Please contact the operator of your bus service with questions or feedback of the following nature:

  • General information about services
  • Lost property
  • Issues with on time performance
  • Bus facilities or cleanliness

Information about the operator of your bus service, including how to contact them, is located on the bottom of your bus timetable, which you can access here.

All other questions or complaints about bus services can be directed to the Department of State Growth here.