Department of State GrowthTransport

Ride sourcing

Ride Sourcing in Tasmania

From 7 November 2016, ride-sourcing services have been permitted in Tasmania, subject to a range of conditions.

Ride-sourcing platform providers Uber, Shebah and Oscar have commenced operations in Tasmania. You can visit the platform provider’s website to find out more:

How do I use Ride-sourcing Services in Tasmania?

Ride-sourcing services are pre-booked via a smart phone booking application and payment system.  You need to download an 'app' to use the service.

The driver is required to hold a current Ancillary Certificate, which means they have been assessed as being a fit and proper person to operate a Public Passenger Vehicle (PPV).

All ride sourcing vehicles are required to have undergone a vehicle inspection within the last 12 months.

Note: Ride-sourcing vehicles will not be able to:

  • use taxi ranks
  • accept jobs from passengers ‘hailing’ in the street
  • solicit for passenger trade on a public street (for example by parking your car and calling out to people).

What can I do if I am not happy with the service provided by a Ride-source driver?

If you have a complaint which is of a serious or criminal nature you should contact Tasmania Police immediately all other complaints should be lodged with the platform provider through their on-line application.

If you are not happy with the response you receive from the platform provider, you can send a complaint in writing to the Registrar of Motor Vehicles.  You should include as much detail (time, place, event etc.) as possible.

The complaint should be sent to ridesource@stategrowth.tas.gov.au.