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1What is happening?

The start of a capped limit on Taxi Smartcards has been delayed.

The Department of State Growth will write to tell the person I am guardian for when their capped limit has started.

When the person I am guardian for next takes a taxi:

  • the driver may give them a taxi fare receipt which shows the word “CAP”
  • there will not be a number next to the word “CAP” because the capped limit has not started
  • the taxi fare receipt will also show the word “USED”. Next to this it will show how much fare subsidy the person you are guardian for has used on all their taxi trips this year.

2What does this mean?

  • The person I am guardian for can keep their Taxi Smartcard whilst they remain eligible for taxi subsidies.
  • The person I am guardian for can keep using their Taxi Smartcard without a capped limit until they get a letter to say that the capped limit has started.
  • The person I am guardian for can ignore the word “CAP” on a taxi fare receipt for now.
  • The person I am guardian for will get a letter from the Department of State Growth when there is a capped limit on their Taxi Smartcard.
  • The person I am guardian for cannot use their Taxi Smartcard at the same time as they use transport funding from their NDIS plan.

3Can the person I am guardian for still be a member of the Tasmanian Government’s Transport Access Scheme (TAS) if they are an NDIS participant?

Yes.  Through their TAS membership the person I am guardian for is still entitled to:

  • an Australian disability parking permit
  • vehicle registration and driver licence concessions.

The changes in this fact sheet only affect NDIS participants who have a Taxi Smartcard.

4What do I need to do?

  • Be ready to talk to the NDIA about the transport needs for the person for whom I am the guardian of at their next plan review.
  • I can ask an advocate or service provider for help to talk with the NDIA.

5Need to know more?

For further information contact:


Taxi Subsidy Scheme

Telephone: 1300  135 513


Telephone: 1800 800 110 or Gateway Services in Tasmania on 1800 171 223 Website:

6Need help?


Speak Out Advocacy

Hobart (03) 6231 2344

Launceston (03) 6343 2022

Burnie (03) 6431 9333

Advocacy Tasmania Inc.

1800 005 131 (Free call)

(03) 6224 2240 (from mobiles)

Association for Children with Disability (Tasmania)

1800 244 742