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Operator Accreditation Support

The Tasmanian Government recognises the impact that COVID-19 and travel restrictions continue to have on Tasmanian businesses.

On 14 September 2021 the Tasmanian Government announced the Supercharged Business Support Package (SBSP) to support Tasmanian businesses impacted by COVID-19 and travel restrictions.

The Transport Commission (Commission) will assist through Operator Accreditation Support (OAS) to deliver the SBSP by offering relief to operators through certain refunds and waivers of accreditation related fees.

OAS aims to provide additional support to operators by:

  • refunding the Accreditation Audit Fee for eligible accredited operators
  • waiving certain application fees for existing accredited operators.

This package is available to accredited operators that operate in accordance with the Passenger Transport Services Act 2011, and from 1 July 2021 to 31 December 2021:

  • had an audit due and have paid for an external audit report
  • have paid for an accreditation related application fee or intend to pay for an accreditation related application fee, that meet the eligibility requirements detailed below.

To apply for OAS operators will need to return the following documents by e-mail to the Regulations and Concessions Unit at
operator.accreditation@stategrowth.tas.gov.au:

  • a completed ‘Refund of Accreditation Audit fee’ form posted to eligible accredited operators
  • a request for a refund of an application fee for an existing accreditation paid between 1 July 2021 and 31 December 2021.

Refund of Accreditation Audit fee

The Commission will refund the compliance audit fee for any audits due between 1 July 2021 to 31 December 2021. The refund means that operators are still required to have their routine compliance audit undertaken in this period.

Operators can apply for a refund once the audit has been conducted and paid by completing the form supplied by the Regulations and Concessions Unit.  Operators who are eligible for the refund will have the application form and instructions sent to them via email or post.

The refund is not applicable for initial audits or to an operator that holds a contract with the Crown in the same name as their Accreditation for the provision of general access or school bus services.

Waiver of application fees for existing accredited operators

The Commission will waive the fees for existing accredited operators who make application to vary conditions of accreditation, update the responsible person for an accreditation, or require the issue of a revised accreditation certificate between 1 July 2021 to 31 December 2021.

The waiver is not applicable for initial applications to become an accredited operator for a service or to provide a regular passenger transport service.

Eligibility requirements for the refund of the accreditation audit fee

Eligible applicants

For this package an applicant must be an accredited operator with a compliance audit due between 1 July 2021 and 31 December 2021.

An accredited operator is a person who currently holds accreditation approved in accordance with the Passenger Transport Services Act 2011.

A compliance audit is a safety, security and related system audit conducted at routine intervals as a condition of an accreditation.  The dates by which an audit must be supplied are recorded on an accredited operator’s accreditation certificate.  Fees are charged by external auditors and are not set by the Commission.

Ineligible applicants

Applicants who cannot apply include:

  • operators that hold a contract with the Crown in the same name as their Accreditation for the provision of general access or school bus services.
  • operators with audits that were due before 1 July 2021 or after 31 December 2021.
  • anyone who is not an accredited operator in accordance with the Passenger Transport Services Act 2011.

Eligible transactions

To be eligible for a refund, applicants must

  • provide evidence of fees paid for a compliance audit report due between 1 July 2021 and 31 December 2021 to the Commission
  • have applied no later than 15 January 2022.

Ineligible transactions

Transactions that are not eligible for a refund or a waiver include but are not limited to:

  • initial systems audit report
  • compliance audit reports conducted prior to 1 July 2021 or after 31 December 2021 which were not due in the specified timeframe
  • compliance audit reports where the compliance audit has been triggered outside the routine audit cycle.

Eligibility requirements for the waiver of certain application fees for existing accredited operators

Eligible applicants

For this package an applicant must be an accredited operator who has paid certain fees or intends to pay certain fees between 1 July 2021 and 31 July 2021.

An accredited operator is a person who currently holds accreditation approved in accordance with the Passenger Transport Services Act 2011.

Ineligible applicants

Applicants who cannot apply include anyone who is not an accredited operator in accordance with the Passenger Transport Services Act 2011.

Eligible transactions

To be eligible for either a refund or a waiver the relevant transactions between 1 July 2021 and 31 December 2021 include:

  • an application to vary conditions of accreditation
  • an application to nominate a new responsible person, and
  • an email sent to the Regulations and Concessions Unit requesting the reissue of a new accreditation certificate.

Ineligible transactions

Transactions that are not eligible for a refund or a waiver include but are not limited to application fees:

  • relating to a new accreditation
  • relating to licences, and
  • relating to the provision of regular passenger transport services.

Applications

Applications must be made by e-mailing the Regulations and Concessions Unit at
operator.accreditation@stategrowth.tas.gov.au.

Approval will be at the discretion of the Manager, Regulations and Concessions.

All refunds will be paid into the applicants nominated bank account and may take up to 14 days to be received.

Please note:

You may be asked to supply documentation to support your eligibility applications, or subject to an audit process to confirm any claims made as part of your application were true and correct.