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To meet this standard, the Safety Management System must have at least:

  • A procedure(s) that sets out everyone involved in the on-demand service is responsible to spot, report and clear a hazard.
  • A procedure that sets out what to do when an on-demand vehicle has been detected with a fault or defect by:
    • a person undertaking a pre-departure, safety or regulatory inspection
    • a driver when driving
    • an enforcement officer which led to the issue of an infringement notice, defect or warning notice due to the roadworthiness of the vehicle
    • a person who made a complaint as they witnessed a vehicle being driven with a fault or defect
    • a person who undertook an investigation about a near miss or incident arising out of a vehicle being driven with a fault or defect
  • A procedure that sets out what to do when an on-demand driver has been detected demonstrating unsafe behaviour by:
    • an enforcement officer which led to the issue of a traffic infringement notice
    • a person who made a complaint as they witnessed a driver’s behaviour which created a safety hazard which was a near miss or could have led to an incident
    • a person who undertook an investigation about a near miss or incident arising out of the unsafe behaviour
  • A procedure that sets out what to do when a passenger has been detected behaving unsafely when using the vehicle.
  • A procedure that at sets out the responsibilities about assessing and clearing hazards.

Evidence required to demonstrate that the Standard is being met:

  • Documents describing:
    • the procedure(s) for the responsibilities of everyone involved in the on-demand service to identify report, and clear hazards relating to the vehicle and the driver
    • the procedure about managing passenger behaviour
  • Records showing that the procedures are used.