Department of State GrowthTransport

Tow-away zones on Macquarie Street

The Department of State Growth has the authority to tow vehicles away that are parked in clearway zones on Macquarie Street, Hobart. This is to improve travel time reliability through Hobart’s CBD.

A clearway is a section of road where parking and stopping is not allowed at the times shown on the clearway sign.

If you park in a clearway zone in Macquarie Street during the restricted times, your vehicle can be towed away.

Collecting your vehicle

Vehicles that are towed from clearways are taken to the Department’s contractor impound lot in Mornington. To organise collection of your car you will need to call the Contractor on 1300 310 487.

The impound lot’s hours of operation are: 7:00 am - 5:00 pm, Monday to Friday

Your vehicle can be collected once the towing fee has been paid and if you have proof of identification (such as your driver’s licence).

If you do not pay for the removal of your vehicle, your vehicle will be stored for up to sixty days. After that time if the fee has not been paid your vehicle may be sold to cover the costs of towing and storage.

Please note that storage over two days will attract additional fees of $60 per day.

Fees

The towing fee is $382.62 per vehicle towed, plus $60 per day for vehicle storage beyond the initial two day period.

It is important to note that the City of Hobart or the police can still issue fines for vehicles illegally parked in clearways. If a fine has been issued, this does not make the vehicle exempt from being towed.

Frequently asked questions

When will the tow-aways start?

The tow away policy will start on 14 October 2019. There is a program to warn people parking in clearways before towing operations begin.

Where does towing apply?

From 14 October 2019 vehicles parked illegally in the clearways on Macquarie Street during the restricted times may be towed.

There are two clearways on Macquarie Street, both on the left hand side of the street. One runs between Denison Lane and Molle Street, and the second runs between Barrack and Harrington Streets.

How will I know the clearway times?

Signs will show the clearway times and remind you that if you illegally park your car in these zones, it can be towed away.

How will I know that my car has been towed and not stolen?

The Department of State Growth is authorised to remove your illegally parked vehicle during clearway operating hours. If you have parked illegally in a clearway and your car is gone when you return check the clearway signs and call our contractor on 1300 310 487 to check.

What do I do if my car is towed?

If your car has been towed, call 1300 310 487. Your car will have been taken to our contractor’s impound lot in Mornington. By calling the number you can arrange to collect your car.

To retrieve your car you will need to:

  • go to the impound lot in Mornington
  • provide proof of identity
  • pay the associated release fee.

You must call the number before going to the impound yard to collect your vehicle.

Where is the impound lot located?

The impound lot is located in Mornington and you can arrange to collect your vehicle from the impound lot from 7:00 am - 5:00 pm, Monday to Friday.

What costs apply to retrieve my vehicle?

To retrieve your vehicle, you will be required to pay the towing cost recovery fee. This fee is $382.62 per vehicle, and covers the cost of towing and administration costs.

It is important to note that the City of Hobart or Tasmania Police can still issue fines for vehicles illegally parked in restricted areas and if a fine has been issued, this does not make the vehicle exempt from being towed. When you collect your vehicle from the Stornaway towing compound you may find your vehicle has also been fined.

What if I cannot pay the release fee?

To retrieve your vehicle, you must provide proof of identity and pay the release fee. If you are unable to pay at the time of collection the attendant will talk you through the process. Only in exceptional circumstances will your car be released without you paying the fee.

What if I think my car should not have been towed?

If you think your car wasn’t illegally parked you can lodge a request for review with the Department. This can be done by emailing info@stategrowth.tas.gov.au and you will need to provide evidence to support your request.

Please note the release fee will not be refunded in circumstances where the clearway signs have been misread.

What if my car was damaged during towing?

The towing contractor is responsible for the care of vehicles towed. If you believe that your car was damaged during towing please contact them on 1300 310 487.

What if I refuse to pay the costs of the removal?

If you do not pay for the removal of your vehicle, your vehicle will be stored for up to sixty days. After that time if the fee has not been paid your vehicle may be sold to cover the costs of towing and storage.

How can towing help ease congestion?

Vehicles stopped in clearways impact the flow of traffic and safety of other road users by causing a blockage to the flow of traffic. Removing vehicles that are illegally stopped in these zones will help traffic move safely and efficiently, especially during the busiest times of day.

I thought towing already applied to clearways in the city?

Previously, you may have received a fine for parking in a clearway in the CBD by the City of Hobart or Tasmania Police, but towing has not been enforced until now. Towing has been introduced as part of the Tasmanian Government’s plan to improve traffic flow.

It is important to note that the City of Hobart or the police can still issue fines for vehicles illegally parked in clearways and if a fine has been issued, this does not make the vehicle exempt from being towed.

Why not just continue to fine people and not tow them away?

To keep traffic flowing freely it is important that these areas operate effectively. Clearways allow cars and buses to keep moving and avoid delays during peak times. Just one vehicle parked in a clearway can significantly disrupt traffic flow, cause delays for emergency services and public transport, and cause frustration for hundreds of drivers.

To make it fair for all road users, vehicles parked in these restricted areas will be towed to ensure our roads can operate the way they are designed to.