To provide us with details of your experiences with State Roads staff, please contact us by:
Telephone: (03) 6166 3162
Write to: Customer Service Feedback
Department of State Growth
GPO Box 536
HOBART TAS 7001
Once we receive your customer service feedback, in line with our Customer Service Standards, we will provide you with acknowledgement that we have received your written correspondence within two business days. We may contact you for more details or clarification if required.
If you are making a customer service complaint, we will first determine that your complaint is considered a customer service complaint and not an issue with the state road network that can be addressed by the relevant staff. If we determine that your issue is a customer service complaint we will provide you with the expected timeframe that it will be handled in. If deemed necessary, further investigations will be undertaken into your complaint. We will inform you of the outcome by the means that you requested.