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Registration and Licensing Services

Complainant details

Title
First name
Surname
Postal address
Phone number
Email address
Do you require an interpreter?
If yes, what is your preferred language?

Complaint details

Have you made attempts to resolve this matter with Registration and
Licensing Services previously?
Date when the issues you are complaining about took place
(if/when applicable)
Complaint details


Please be as specific as possible. Provide relevant dates and the names of people you have contacted. Attach any documents that are relevant to your complaint.
You can provide supporting documentation to help us understand your issue, if you believe it will help us to better understand your complaint. Please ensure the total size of all attachments combined does not exceed 20MB.




Outcomes

Complaints can be made anonymously however, it may be difficult (and sometimes impossible) for us to progress a complaint without certain information.  Ideally, anonymous complaints should be made by phone so we can check our understanding of the complaint issues and also discuss the limitations we may face in progressing the matter.

Do you require a response from Registration and Licensing Services?
How would you like us to contact you?

Personal information protection statement
You are providing personal information to the Registrar of Motor Vehicles, who will manage that information in accordance with the Personal Information Protection Act 2004. The personal information collected here will be used by the Registrar of Motor Vehicles for driver licensing and vehicle registration purposes, and related purposes under the Vehicle and Traffic Act 1999 and associated laws, including for national identity.  The Registrar of Motor Vehicles may also use the information for related purposes, or disclose it to third parties in circumstances allowed for by law. You have the right to access your personal information by request to the Registrar of Motor Vehicles and you may be charged a fee for this service.