Standard four: Drivers used for the on-demand service are safe

To meet this standard, the Safety Management System must have at least:

Pre-entry

• A procedure that sets out before an on-demand driver can be used for the service they must be:
  • authorised by holding a car driver licence and have the:
  • relevant ancillary certificate or
  • if hold an interstate authority, the interstate authority and evidence that the driver has notified the Registrar of Motor Vehicles under Automatic Mutual Recognition
  • given training in the behaviours outlined in the Taxi Industry Code of Conduct
  • given training in the procedures relating to the Safety Management System, and
  • issued with an identity card (which may be electronic).

Monitoring

• A procedure that sets out  an on-demand driver being used for a service must be:
  • to remain authorised by holding a car driver licence and have the:
    • relevant  ancillary certificate or
    • interstate authority under Automatic Mutual Recognition and evidence that the driver has notified the Registrar of Motor Vehicles under Automatic Mutual Recognition
    • given specific training about the Safety Management System, and
    • given specific training about the Code of Conduct (taxis only).

Record keeping

• A procedure that sets out which records must be kept in the driver register (which may be held jointly or severally with the registered operator, driver, affiliated operator and BSP) including:
  • the dates on which the driver entered  and exited the service (and the BSP became aware that the driver was temporarily not used)
  • the driver identifiers including:
    • the driver licence number, type, class and conditions
    • contact details
  • the pre-entry procedures have been met
  • the monitoring procedures have been met
  • information about the incidents and near misses relating to the driver (and the incident investigation number)
  • records of training undertaken by the driver.

Evidence required to demonstrate that the Standard is being met:

• Documents describing:
  • the procedure for a driver which is entering the service
  • the procedures around monitoring a driver used for the service
• Records showing that the procedures are used.