Standard three: Vehicles used for on-demand service are safe

To meet this standard, the Safety Management System must have at least:

Pre-entry

• A procedure that sets out before an on-demand vehicle can be used to provide the service  it must be:
  • subject to an initial regulatory inspection as required by the Registrar of Motor Vehicles
  • authorised by holding the appropriate registration, including MAIB premium, and
  • given a copy (which may be an electronic copy) of the accreditation certificate  so that the certificate can be prominently displayed or shown.
• A procedure that sets out before a taxi can be used by the service it must be:
  • manufactured less than seven years ago with a 5 star ANCAP or equivalent safety rating
  • installed with the appropriate taxi equipment which is in working order:
    • an approved taxi security camera system (if applicable for the taxi area), and
    • a taximeter which is securely fixed to calculate and display the fare, including any fees, charges or tolls in Australian dollars
  • identified as a taxi with:
    • a roof sign that displays the word taxi, cab, or cabs
    • a roof light which is lit when the taxis available and not lit at other times, and
    • the name, the identifying logo or colours of the taxi service displayed
  • approved by the Transport Commission as a suitable vehicle when used under the authority of a wheelchair accessible taxi licence, and
  • used under the authority of a specific taxi licence with the relevant licence plate for that licence attached to the vehicle.

Monitoring

• A procedure that sets out an on-demand vehicle used for a service must be:
  • authorised by holding the appropriate registration, including MAIB premium, and
  • authorised to operate as a taxi under a specific taxi licence with the relevant licence plate for that licence attached to the vehicle.
• A procedure that sets out  an on-demand vehicle being used for a service must be:
  • the pre-departure inspection of the vehicle before it is used each day or shift, with at least the following being checked:

• presented for inspection as part of the maintenance and repair program in accordance with the manufacturer’s recommended maintenance standards by a licensed mechanic[1] (Safety Inspections)
• presented regulatory inspection by an authorised inspection station in accordance with the Registrar of Motor Vehicle’s vehicle inspection program (Roadworthiness Inspections)
• a procedure that sets out that a taxi being used the service must:
  • have a working taxi security camera system
  • have a working  taximeter which correctly calculates and displays fares, including any fees, charges or tolls in Australian dollars,
  • have a a taxi licence attached for the specific taxi area that it will providing the service, and
  • If it is a wheelchair-accessible taxi (WAT) that any person who is reliant on a wheelchair who pre-book a WAT is given priority access to the WAT.

Record keeping

• A procedure that sets out the records which must be kept in the vehicle register (which may be held jointly or severally with the registered operator, driver, affiliated operator and BSP) including:
  • an on-demand vehicle’s entry to the service (and when the BSP became aware the vehicle was temporarily not used) and exited the service and recording:
  • the vehicle identifiers (registration number or vehicle identification number)
  • the pre-entry procedures have been met including at least:
    • the date of the initial regulatory inspection, and
    • the date the Commission decided the vehicle was suitable to be used as a taxi or a wheelchair accessible taxi (where applicable).
  • an on-demand vehicle being monitored including at least:
    • the dates on which the registration was to or did expire, and the dates on which the registration was renewed
    • the dates are in accordance with the manufacturer’s recommended maintenance standards that the vehicle was presented for its safety inspections
    • the dates in accordance with the Registrar of Motor Vehicle’s inspection program that the vehicle was presented for its road worthiness inspection
    • the records of outcomes of pre-departure inspections, maintenance and regulatory inspections are kept, and
    • when the vehicle is being operated as a taxi, the dates on which the taxi security camera and taximeter was tested.
• the names and driver licence numbers of the usual drivers for the vehicle
• the date and type of any hazards (such as vehicle faults) that were identified, assessed and cleared in respect of the vehicle and the period of time the vehicle was not used due to a defect or fault
• the date and nature of any safety risks that were identified, assessed and mitigated in respect of the vehicle, and
• the list of any incident report numbers involving the vehicle.

Evidence required to demonstrate that the Standard is being met:

• Documents describing:
  • the procedures around when a vehicle enters the service
  • the procedures around monitoring a vehicle used for the service
  • the procedure around record keeping
• Records showing that the procedures are used.