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Scope

This policy applies to all vehicle owners and registered operators whose vehicles have failed inspection or in circumstances where there is a dispute over a modified components on a vehicle gaining certification or when a vehicle passes inspection and the owner/operator disputes the inspection result.

This applies to inspections or certifications conducted by approved persons (listed below).

Approved persons:

  • Vehicle Examiner
  • Motor Body Examiner
  • Approved Vehicle Certifier.

Disputes can relate to any or all of the following:

  • perceived incorrect assessment of a vehicle
  • inspection procedures were not followed
  • a vehicle fails inspection and the failure/s are not based on the applicable reasons for rejection manual (applicable to vehicle inspections)
  • the vehicle passs inspection but the owner/operator believes, based on evidence that the vehicle should not have passed inspection.

Dispute principals

  • All disputes will be handled fairly, respectfully, and without bias.
  • Every party will have an opportunity to present their concerns and supporting information.
  • The dispute will be resolved as quickly as possible.

Process

1. Informal discussion

We strongly encourage the vehicle owner or operator should speak with the Examiner who inspected vehicle.

If, after the discussion the dispute remains outstanding the vehicle owner or operator should speak with AIS Proprietor, (if they were not also the person who inspected the vehicle). This should occur within five business days of the dispute arising.

If informal discussions cannot be held or the matter is not resolved the, the owner or registered operator can submit a request for resolution to the Department.

2. Resolution request submission

Dispute resolution submissions are to be emailed to ais@stategrowth.tas.gov.au with the following information (at minimum).

  • Contact details of the vehicles owner/registered operator, and
  • Vehicle details: make, model, year, VIN or chassis and registration plate number (if applicable), and
  • Photos of the components in dispute, and
  • Copy of the failed roadworthy inspection (if applicable) and any other relevant supporting documents.

The matter must be submitted within 10 business days dispute arising.

3. Review

Submissions are reviewed by a representative from the Department. Depending on circumstances, it may be possible to resolve the matter in the first instance by providing evidence such as photographs etc.

If the matter cannot be resolved, the representative may advise that the vehicle will need to be inspected by a representative from the Department at a time and location suitable to all parties.

Review periods can vary depending how long it takes for the reviewer to gain all of the information they require before making a decision.

4. Resolution

The reviewer's decision is final.

The decision is supplied to the vehicles owner/registered operator, typically within seven business days of the matter resolved.

If upheld, the failure remains and repairs are required.

If overturned, the inspection result will be amended.

Any actions taken against the Examiner/Certifier or Station are not provided to the complainant.

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