Building Tasmania contracts operators to deliver public transport services. You can use this form to ask questions or give feedback on bus and ferry services in Tasmania, and we will aim to respond within 10 business days.
Contact your operator directly instead of using this form if your question or feedback is about bookings and payments, early, late, or cancelled services, luggage or lost property, passenger behaviour, or customer service.
You can also check if the answer is on the timetables page or fares page of this website.
For information about how we manage your feedback, see our Feedback Management Policy (PDF 228.6 KB) (DOCX 228.6 KB).
Feedback details
Provide your feedback below. Please be as specific as possible and include the following if relevant:
- date and time
- location of incident and/or bus stop/ferry terminal
- service operator (eg. Metro, Tassielink, Kinetic)
- service or route number.
Personal Information Protection Statement
You are providing information to the Department, which will manage that information in accordance with the Personal Information Protection Act 2004 and the Privacy Policy Statement (PDF 101.4 KB) - Privacy Policy Statement (DOCX 16.4 KB).
The personal information collected here will be used by the Department and may be disclosed to other authorities, including the Registrar of Motor Vehicles and the Transport Commission, for the purpose of administering the Passenger Transport Services Act 2011, Passenger Transport Services Regulations 2013 and associated laws.
Failure to provide this information may result in your feedback not being processed or records not being properly maintained. The Department may also use the information for related purposes, or disclose it to third parties in circumstances allowed for by the law.
You have the right to ask the Department to give you access to the personal information you have provided. You may be charged a fee for this service.