Draft Taxi Code of Conduct
Customer service and passenger experience are an important part of ensuring taxis are the transport of choice and attract repeat and new business.
Working with the Tasmanian taxi industry, a new Taxi Industry Code of Conduct has been developed by the Department of State Growth and you can now have your say on the draft.
The Code of Conduct for the taxi industry outlines the expected behaviours, knowledge and responsibilities for taxi drivers, and will also be used to develop a new training course for new taxi drivers.
It has been developed after extensive research with similar international and national codes of conduct.
Members of the taxi industry are invited to provide feedback on the Draft Code of Conduct, by clicking on “Please provide feedback here” by 5:00 pm on Friday, 4 March 2022.
 You can refuse a hire if you believe that your personal safety is at risk