Standard five: Hazard management system

To meet this standard, the Safety Management System must have at least:

• A procedure(s) that sets out everyone involved in the on-demand service is responsible to spot, report and clear a hazard.
• A procedure that sets out what to do when an on-demand vehicle has been detected with a fault or defect by:
  • a person undertaking a pre-departure, safety or regulatory inspection
  • a driver when driving
  • an enforcement officer which led to the issue of an infringement notice, defect or warning notice due to the roadworthiness of the vehicle
  • a person who made a complaint as they witnessed a vehicle being driven with a fault or defect
  • a person who undertook an investigation about a near miss or incident arising out of a vehicle being driven with a fault or defect
• A procedure that sets out what to do when an on-demand driver has been detected demonstrating unsafe behaviour by:
  • an enforcement officer which led to the issue of a traffic infringement notice
  • a person who made a complaint as they witnessed a driver’s behaviour which created a safety hazard which was a near miss or could have led to an incident
  • a person who undertook an investigation about a near miss or incident arising out of the unsafe behaviour
• A procedure that sets out what to do when a passenger has been detected behaving unsafely when using the vehicle.
• A procedure that at sets out the responsibilities about assessing and clearing hazards.

Evidence required to demonstrate that the Standard is being met:

• Documents describing:
  • the procedure(s) for the responsibilities of everyone involved in the on-demand service to identify report, and clear hazards relating to the vehicle and the driver
  • the procedure about managing passenger behaviour
• Records showing that the procedures are used.