To use contactless ticketing, you need to tap on at the start of your trip and tap off with the same card or device at the end of your trip.
A default fare is charged when the end of the trip can’t be detected. That might be because you forgot to tap off or you used a different card or device than the one that tapped on. A default fare may also be charged if more than one card is detected – for example, if you tap with your wallet that contains multiple cards.
If you tap on and tap off with different cards or devices – even if they are linked to the same banking account – you’ll tap on twice without registering a tap off and will be charged two default fares.
You can request a refund of excess fare charges by calling 1300 784 636.
The current default fare for Derwent Ferries is $1.36. This amount is subject to change.