The Department of State Growth (State Growth) regulates the collection, storage, use and disclosure of personal information in accordance with the Personal Information Protection Act 2004 (PIP Act). This Statement sets out the types of personal information we collect from passengers using the Common Ticketing System and how it is managed. This Statement is to be read in conjunction with the Common Ticketing System Terms and Conditions.
References to “State Growth” and “us” include as required other Tasmanian government agencies and non-government providers who are contracted to provide services to support the Common Ticketing System.
If you use a contactless credit or debit card, or a linked device such as a smart phone or watch to pay for your journey, the following information will be collected:
Personal information is collected when you call the Common Ticketing System Call Centre to make an enquiry, or request a refund or fare adjustment, invoice, or travel history record. This personal information is collected for the purpose of assisting in resolving your enquiry.
Where possible, we will enable you to make requests anonymously. However, if you choose not to share certain details, we may not be able to offer you specific services or assistance that requires the collection, use or disclosure of personal information.
The purposes for which we collect your information include:
State Growth engages non-government providers to perform some of the functions and activities associated with the Common Ticketing System, and shares information with non-government providers for the purposes of the Common Ticketing System. Where these arrangements require access to, or collection of, personal information on behalf of State Growth, they must manage your personal information in accordance with the PIP Act.
State Growth will not disclose your personal information to another person or third party except in accordance with the PIP Act.
You have a right to request access to your personal information held by us and may request to update and amend certain personal information. You may also request deletion of your personal information held by us. For further information in relation to how we manage your personal information please contact us by phone on 1300 784 636.
State Growth has implemented technology and security policies, rules and measures to protect the personal information that we have under our control from unauthorised access, improper use, unsanctioned alteration, unlawful or accidental destruction and accidental loss.
State Growth may amend this Privacy Statement from time to time. Any changes will be published on the Common Ticketing System website.