Tips for using contactless ticketing

Tapping on and tapping off

1. Have your card or device ready before you board:
   Take your card or device out of your wallet or bag to avoid card clash and make sure it can be read easily.

2. Tap on with your card or device:
   Hold your card or device to the middle of the card reader and wait for a large white tick to appear on the screen, accompanied by a single beep.
   
   If you see a large white cross with red lights and hear a double beep sound, your tap was declined. If the screen says “Please try again”, make sure your card or device is separated from other payment methods and try tapping and again. More about error messages is provided below.

3. Tap off just like you tapped on:
   When you successfully tap off, you’ll see a large white tick with green lights.

Avoid card clash

• Always present your payment method individually.
• Card readers can read contactless credit and debit cards and smart devices.
• Presenting multiple payment methods at once, like a phone with a card stored in the case or tapping your wallet with multiple cards, may cause your tap to be declined or result in a default fare.

Using smart devices and digital wallets

• Your virtual cards and physical cards are treated as separate payment methods. To make sure you pay the right fare, always tap on and tap off with the same card or device.
• For example, if you tapped on with your smart watch, tap off with it too.
• If you have multiple devices for one account, these can be used as separate payment methods for additional travellers.

Card declined and error messages

If your tap is declined, you will see one of these messages:

If your payment cannot be processed, please try a different card or use another payment method.