You can submit your complaint using our online complaint form, or by writing to us (GPO Box 1002, Hobart, 7000 TAS 1002) or by calling 61 66 4899. Make sure you tell us how you would like us to respond to you – we can write to you (email or letter) or call you.
Explain your concerns simply and clearly, and tell us what you hope to achieve by making the complaint. Please include as many relevant details as you can: the dates of key events, the names of people you've contacted and copies of letters and documents.
We consider all complaints. Your complaint will be allocated to a staff member who will consider it fairly and objectively. You will receive a response from either the original officer or another appropriate officer.
If you ask to speak to a different or more senior officer, we will do this where appropriate. Please note, we may not always be able to accommodate your request.