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We also need to work within budget constraints and allocate resources effectively and fairly.

To achieve this, we apply different policies and guidelines.

On this page you can learn more about

  • How these policies and guidelines may affect you.
  • How to request a change to a school bus service.
  • What is expected from parents/carers, students, and bus operators when it comes to school bus services.
  • How to submit a complaint or give feedback.

1School Bus Service Eligibility Guidelines

The School Bus Service Eligibility Guidelines set out how school bus routes and timetables should be designed and planned.

When we receive requests to add new school bus services or vary existing school bus services, we use the School Bus Service Guidelines to make a decision.

There are seven key principles to school bus network design, summarised below. See the full guidelines for complete text.

  1. Active travel like walking and cycling is encouraged for short trips.
  2. School bus services connect eligible students with the nearest appropriate school.
  3. Year 11 and 12 students can use school bus services to continue their education at the same school or a specialist college.
  4. Eligible non-government school students can access general access public transport services.
  5. Student transport assistance will be applied in a cost effective and equitable manner.
  6. School bus operators must provide safe and high quality services to eligible students.
  7. School bus services will be matched to needs, taking urban and rural differences into account.

2Bus stops

We contract bus operators to deliver school bus services. In these contracts, we set the routes and timetables a bus operator must follow.

There are two kinds of bus stops

  • Formal bus stops are listed in the bus operator contract.
  • Informal bus stops are not listed in the bus operator contract.

Bus operators must stop at any formal bus stops on a route they travel.

Bus operators can choose to stop at informal stops on a route if

  • The area is safe to stop.
  • The area is on the route – not before the route begins or after the route ends.
  • The area is more than 200m from a formal bus stop.

3Requesting a new service or a change

Contact Passenger Transport to request a

  • new service
  • change to an existing service
  • change to a formal bus stop

To request a change to an informal bus stop, contact your bus operator directly.

To contact Passenger Transport:

We will assess if your request meets the School Bus Service Eligibility Guidelines.

4Passenger Conduct Code for School Bus Services

The Passenger Conduct Code for School Bus Services (the Code) sets out the expected standards of behaviour for students when using a bus. It also provides guidance and processes for bus operators and drivers to follow when a student breaches the Code.

Learn more about the Passenger Conduct Code for School Bus Services.

Duty of Care

Duty of care over students applies to the

  • Bus operator – when the student is on board the bus.
  • School – when the students is at school, including in the afternoon before the student has boarded the bus.
  • Parent/carer – at all other times, including while waiting at the bus stop or transferring between services.

5Student bus pass privacy

When you provide personal information to the Department of State Growth, the Department of State Growth (we) manage that information in accordance with the Personal Information Protection Act 2004.

When you apply for a student bus pass we use your personal information to

  • Assess if you are eligible for travel assistance.
  • Cross-check if you are eligible for other types of travel assistance.
  • Manage your participation in travel assistance programs.

If you provide incomplete or incorrect information, it may affect how we assess your application, or properly maintain your records.

We may also use the information for related purposes, or disclose it to third parties in circumstances allowed for by law such as Services Australia (Centrelink).

You have the right to access your personal information by request to the Department and you may be charged a fee for this service.

6Feedback and complaints

See below for where to submit feedback or a complaint about a school bus service.

Passenger Transport

Contact us if your feedback or complaint is about the way the service is designed. For example:

  • routes and timetables
  • fares
  • bus stops, signage and shelters
  • general safety concerns
  • an unsatisfactory response from a bus operator

To contact Passenger Transport:


Contact the operator of your service if your feedback or complaint is about the way the service is delivered. For example:

  • early or late running
  • bus capacity
  • lost property
  • passenger behaviour
  • driver behaviour.

If your feedback or complaint is about student behaviour on the bus such as bullying, consider contacting your school as well.

Tasmania Police

Contact Tasmania Police if your complaint is about a serious offence or crime:

  • in an emergency call 000
  • for non-emergencies call 131 444.