1. What is contactless ticketing?
Contactless ticketing lets you pay your fare by tapping your credit card or debit card or a digital version of your card stored on a smart device. Instead of paying upfront when you board, the ticketing system works out how far you’ve travelled, based on where you tap on and tap off. It then charges the lowest fare available for your trip.
2. Where can I use it?
Contactless ticketing is available for all ferry services between Bellerive and Hobart operated by Derwent Ferries.
3. Is it available for all fares?
Not yet. Contactless ticketing is currently available for adult single trip full fares only. For concession fares, child fares, and transfers to or from buses, keep using your usual payment method.
4. Why do I need to tap off?
When you tap off, you pay the lowest available fare because you’re charged only for the distance you’ve travelled.
5. What happens if I forget to tap off?
A default fare is charged when the end of the trip can’t be detected. That might be because you forgot to tap off, or you used a different card or device than the one that tapped on. A default fare may also be charged if more than one card is detected – for example, if you tap with your wallet that contains multiple cards. If you are charged the default fare and it’s more than what your fare would have been if you tapped off, you can contact us on 1300 784 636 to arrange a refund of the fare difference.
6. How much is the default fare?
The current default fare is $1.36. Please note the value of the default fare is subject to change.
7. What if I’m transferring between a bus and the ferry?
Use your GreenCard to continue to benefit from any transfer rules, otherwise both trips will be charged separately.
8. Do I need to get a new card?
No, you can use your own credit or bank debit card – either as a physical card or a virtual card in a digital wallet on a smart device such as a phone or watch.
9. What cards and devices can I use?
You can use any Mastercard or Visa credit or debit card to tap on and tap off. It can be a physical card or a virtual card stored in a digital wallet on a smart device such as a phone or watch using apps such as Apple Pay, Google Pay or Samsung Pay. Cards other than Visa and Mastercard are not accepted.
10. Can I tap on with a physical card and tap off with the digital version of the same card?
No. When you tap with a different device – even if it’s linked to the same card or account – it is recognised as a different payment method. This means you’ll tap on twice without registering a tap off, and you will be charged two default fares. When you tap on, keep the card or device handy until the end of the trip so you remember to use the same one when you tap off.
11. Will I be charged a transaction fee for using my credit or debit card?
No, you will not be charged any transaction fees. You will only pay the amount of your fare.
12. Are my bank details secure?
Yes. The payment system is similar to those widely used by retailers and meets Australian data and card payment security standards. Data is stored securely within Australia and only the minimum information required to authenticate payment is retained. Data is securely destroyed when it is no longer needed.
13. Can I still pay with cash?
Yes. All fare types can be purchased with cash.
14. Can I use contactless ticketing to pay for my family to travel as a group?
Not yet. For group boardings and concessions, keep using your usual payment method.
15. Can I use my card to tap another person on?
No. Each passenger needs to use a separate card or device to tap on. However, if you have digital versions of your card on multiple devices, each device can be used as separate payment method for additional travellers. For example, you can tap one person on with your debit card and another person with your phone, even if it is linked to the same card.
16. Why does my bank statement say Translink Ticketing?
We are working in partnership with Queensland to access one of the most advanced, flexible and secure public transport ticketing systems in the world. Because of this arrangement, “Translink Ticketing” appears as the merchant on bank transactions.