See below for where to submit feedback or a complaint about a school bus service.
Passenger Transport
Contact us if your feedback or complaint is about the way the service is designed. For example:
- routes and timetables
- fares
- bus stops, signage and shelters
- general safety concerns
- an unsatisfactory response from a bus operator
You can use the online feedback form or download and email the PDF feedback form (PDF 172KB).
If you are unable to use the form:
- email ptfeedback@stategrowth.tas.gov.au
- call (03) 6166 3343 (9am to 5pm weekdays).
For information about how we listen to, respond to, and address feedback that we receive, see our Feedback Management Policy (PDF 169KB) - Feedback Management Policy (WORD 301KB)
Operator
Contact your operator if your feedback or complaint is about the way the service is delivered. For example:
- early or late running
- bus capacity
- lost property
- passenger behaviour
- driver behaviour.
If your feedback or complaint is about student behaviour on the bus such as bullying, consider contacting your school as well.
Tasmania Police
Contact Tasmania Police if your complaint is about a serious offence or crime:
- in an emergency call 000
- for non-emergencies call 131 444.