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Use this page if your card is damaged, lost or stolen. If you still have a working card, you will need a different page

1Online application

Replacement fees

If your pass is intentionally damaged, lost or stolen, a replacement fee of $11 applies. You can pay online via Visa or Mastercard.

Metro/Tassielink travel only

You can apply for a replacement at Metro Tasmania if

  • You travel with Metro and/or Tassielink only.
  • Your card is intentionally damaged, lost or stolen.

A replacement fee of $5 applies, which you can pay to Metro via cash or debit/credit card. To replace your card with Metro, call 13 22 01 (7am to 6pm weekdays) or visit a Metro Shop or depot.  You need to mention that you are replacing a Greencard linked to a Student Bus Pass.

Faulty card

If your pass is faulty, you can get a free replacement by visiting a Service Tasmania shop and surrendering the faulty card.

Faulty means the pass has stopped working, or been damaged through no fault of your own.

2Paper application

To submit your completed form visit any Service Tasmania shop.

A replacement fee of $11 applies, which you can pay to Service Tasmania via cash or debit/credit card.

Metro/Tassielink travel only

You can apply for a replacement at Metro Tasmania if

  • You travel with Metro and/or Tassielink only.
  • Your card is intentionally damaged, lost or stolen.

A replacement fee of $5 applies, which you can pay to Metro via cash or debit/credit card. To replace your card with Metro, call 13 22 01 (7am to 6pm weekdays) or visit a Metro Shop or depot.  You need to mention that you are replacing a Greencard linked to a Student Bus Pass.

Faulty card

If your pass is faulty, you can get a free replacement by visiting a Service Tasmania shop. When you do this you will need to submit the paper replacement form and surrender the faulty card.

Faulty means the pass has stopped working, or been damaged through no fault of your own.

3Privacy

When you provide personal information to the Department of State Growth, the Department of State Growth (we) manage that information in accordance with the Personal Information Protection Act 2004.

When you apply for a student bus pass we use your personal information to

  • Assess if you are eligible for travel assistance.
  • Cross-check if you are eligible for other types of travel assistance.
  • Manage your participation in travel assistance programs.

If you provide incomplete or incorrect information, it may affect how we assess your application, or properly maintain your records.

We may also use the information for related purposes, or disclose it to third parties in circumstances allowed for by law such as Services Australia (Centrelink).

You have the right to access your personal information by request to the Department and you may be charged a fee for this service.

4Help

If you need help or more information