An online application is the fastest way to replace a non Metro/Tassielink student bus pass for free travel.
Replacement fees
If the pass is intentionally damaged, lost or stolen, a replacement fee of $11 applies per bus pass.
If you cannot access the internet or do not have access to a credit/debit card, please visit a Service Tasmania Centre to complete and submit a replacement application and pay the replacement fees.
The payment receipt you receive if applying online or from a Service Tasmania Centre can act as a Temporary Bus Pass for Free Student Travel until the replacement pass arrives.
Replacement fees can be paid online via Visa, Mastercard or UnionPay.
Metro/Tassielink travel only
You can apply for a replacement directly at Metro Tasmania if:
- you travel with Metro and/or Tassielink only
- your card is intentionally damaged, lost or stolen.
A replacement fee of $5 applies, which you can pay to Metro via cash or debit/credit card. To replace your card with Metro, call 13 22 01 (7am to 6pm weekdays) or visit a Metro Shop or depot. You need to mention that you are replacing a Greencard linked to a Student Bus Pass.
Faulty card
If your pass is faulty, you can get a free replacement by visiting a Service Tasmania Centre and surrendering the faulty card.
Faulty means the pass has stopped working or been damaged through no fault of your own.
To complete and submit a replacement application visit any Service Tasmania Centre
Privacy
When you provide personal information to the Department of State Growth, the Department of State Growth (we) manage that information in accordance with the Personal Information Protection Act 2004.
When you apply for a student bus pass we use your personal information to:
- assess if you are eligible for travel assistance
- cross-check if you are eligible for other types of travel assistance
- manage your participation in travel assistance programs.
Providing incomplete or incorrect information may affect how we assess your application or properly maintain your records.
We may also use the information for related purposes or disclose it to third parties in circumstances allowed for by law, such as Services Australia (Centrelink).
You have the right to access your personal information by request to the Department and you may be charged a fee for this service.
Help
If you need help or more information:
- see the Student Bus Pass page
- visit any Service Tasmania Centre
- call 1300 135 513
- email bus.passes@stategrowth.tas.gov.au
if your details or travel requirements have changed and it does not impact the service operator or type of bus pass issued, go to update details on a current pass.
Use this page if your pass is damaged, lost or stolen. If you still have a working pass, you will need a different page.
- If you have never had a pass before, go to apply for a pass for the first time.
- If your pass has expired, go to renew an expired pass.
- If your details or travel requirements change before your pass expires, go to update details on a current pass.