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An online application is the fastest way to renew and receive a student bus pass for free travel.

A parent or guardian receiving the Family Tax Benefit, with the dependant listed, must be the applicant if their concession information is being used.

If you do not have access to the internet, please ask the student’s school to help you submit the application.

Alternatively, please visit a Service Tasmania Centre to request a paper application and to submit the application.

If the student is 16 and over and has their own concession card, they should be the applicant and complete the application.

Do not use the online application if the student:

  • is aged under 16 and holds their own concession card, a paper application must be used. Refer to Under 16 Concession Card Holder page for further information.
  • is already 18 at 1 January of the year of study. Refer to Special Circumstances page for further information.

Please note a paper application will incur a longer processing time.

1. Privacy

When you provide personal information to the Department of State Growth, the Department of State Growth (we) manage that information in accordance with the Personal Information Protection Act 2004 .

When you apply for a student bus pass, we use your personal information to:

  • assess if you are eligible for travel assistance
  • cross-check if you are eligible for other types of travel assistance
  • manage your participation in travel assistance programs.

Providing incomplete or incorrect information may affect how we assess your application or properly maintain your records.

We may also use the information for related purposes or disclose it to third parties in circumstances allowed for by law, such as Services Australia (Centrelink).

You have the right to access your personal information by request to the Department and you may be charged a fee for this service.

2. Help

If you have difficulty applying:

  • An applicant who provides their concession information on behalf of a dependent must have that dependent listed on their concession card and must be the same parent or guardian who receives the Family Taxi Benefit for that dependent
  • a parent or guardian must be the applicant for a student under 16 who has their own concession card
  • if the student is 16 and over and has their own concession card, they shouldbe the applicant and complete the application
  • request a paper application if using an Under 16 concession card
  • request a paper application if applying for a Special Circumstances
  • wait until after 4am if you are applying after midnight on weekdays or after 8pm on weekends
  • this is because your eligibility will be checked with Services Australia (Centrelink), which is not available between midnight and 4am on weekdays and 8pm and 4am on weekends.

If you need help or more information:

If your pass is damaged, lost, or stolen, go to replace a damaged, lost, or stolen pass

Use this page if your bus pass has expired. If your pass has not expired, you will need a different page

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