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If you have difficulty applying

  • Check that you meet the eligibility requirements for a student bus pass.
  • If you are using a concession card to apply, ensure the applicant is the person receiving the Family Tax Benefit for the student.
  • Wait until after 4am if you are applying after midnight on weekdays or after 8pm on weekends.
    • This is because your eligibility will be checked with Services Australia (Centrelink), which is not available between midnight and 4am on weekdays and 8pm and 4am on weekends.

If you need help or more information